{"id":26514,"date":"2025-01-15T13:08:47","date_gmt":"2025-01-15T18:08:47","guid":{"rendered":"https:\/\/www.laval.ca\/311-services-en-ligne\/nous-joindre\/"},"modified":"2025-05-26T16:17:54","modified_gmt":"2025-05-26T20:17:54","slug":"contact-us","status":"publish","type":"page","link":"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/contact-us\/","title":{"rendered":"Contact us"},"content":{"rendered":"<section class=\"sticky-section-group aligndefault\"\n>\n   \n<div class=\"sticky-section-main\"\n>\n   \n\n<p class=\"is-style-intro-text wp-block-paragraph\">Have a question, a comment or a request? Here\u2019s how to contact us.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Online\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To apply for a permit, follow up on an application, or report a problem, sign in to Mon dossier.\u00a0<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/mondossier.laval.ca\/?_gl=1*1qgoj8i*_gcl_au*MTU4NDExMzExMi4xNzQyMzg5OTI1*_ga*MTA3OTk5MzczMi4xNzE4ODI0NTEy*_ga_G6H5B2R1FL*czE3NDgyODg1NjIkbzMwMiRnMSR0MTc0ODI5MDEyNiRqNjAkbDAkaDAkZHI4ZlVONkpmN1R0ZjAySHNTb2J2clo0cnJMeEJSLUpITnc.\" target=\"_blank\" rel=\"noreferrer noopener\">Sign in to Mon Dossier\u00a0<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">By telephone<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact us at 311 or 450-978-8000 if you are calling from outside Laval:\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monday to Friday: 7 a.m. to 9 p.m.\u00a0\u00a0<\/li>\n\n\n\n<li>Saturday and Sunday: 8 a.m. to 5 p.m.\u00a0\u00a0<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">In person\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Schedule an appointment, except if you are visiting the taxes and property assessment counters:\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">1333 Boulevard Chomedey\u00a0<br>Ground floor\u00a0<br>Laval QC H7V 3Y1\u00a0<\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"https:\/\/inscriptions.laval.ca\/CapNet\/login.coba?_gl=1*c4lctw*_gcl_au*MTkzMzM5MjExNC4xNzM1OTQ4NDc0*_ga*MTc1ODY2MzQ3OS4xNzM1OTQ4NDcy*_ga_G6H5B2R1FL*MTczNjAzMDA2MS4yLjEuMTczNjAzMTc5OC41Ni4wLjA.\" target=\"_blank\" rel=\"noreferrer noopener\">Schedule an appointment<\/a><\/div>\n<\/div>\n\n\n\n<h3 class=\"wp-block-heading\">Opening hours and services offered at the counters\u00a0<\/h3>\n\n\n\n<div class=\"wp-block-vortex-blocks-accordions-group block-accordions-group accordion-container\">\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"property-assessment\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\">Property assessment\u00a0<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p class=\"wp-block-paragraph\">No appointment required.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours<\/strong>\u00a0<br>Tuesday and Thursday: 8:15 a.m. to noon and 1 p.m. to 5 p.m.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/organisation-municipale\/administration-municipale\/services-municipaux\/horaire-services-municipaux-jours-feries\/\">Closed on public holidays<\/a>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Services offered<\/strong>\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Assistance in completing an application form to\u202f<a href=\"https:\/\/qa.laval.vortexdev.com\/en\/taxes-property-evaluation\/property-assessment\/role-evaluation-fonciere\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/taxes-property-evaluation\/property-assessment\/role-evaluation-fonciere\/\">review an assessment<\/a>\u00a0<\/li>\n\n\n\n<li>Copy of excerpts from the property assessment roll\u00a0<\/li>\n\n\n\n<li>Copies of cadastral compilation sheets\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/taxes-property-evaluation\/property-assessment\/role-evaluation-fonciere\/\" data-type=\"page\" data-id=\"4511\">Information and verification of the property assessments<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/organisation-municipale\/portrait-ville-laval\/cartes-statistiques\/donnees-cartographiques-geoweb\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/organisation-municipale\/portrait-ville-laval\/cartes-statistiques\/donnees-cartographiques-geoweb\/\">Location of lots<\/a>\u00a0<\/li>\n\n\n\n<li>Information on the \u202f<a href=\"https:\/\/qa.laval.vortexdev.com\/en\/taxes-property-evaluation\/property-assessment\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/taxes-property-evaluation\/property-assessment\/\">assessment roll\u00a0<\/a>\u00a0<\/li>\n\n\n\n<li>Search for the name of the owner of a property or a building<\/li>\n\n\n\n<li>Meet with an assessor\u00a0\u00a0<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"strongstrongrelations-with-citizens-strong-strong\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\"><strong><strong>Relations with citizens<\/strong><\/strong><\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/inscriptions.laval.ca\/CapNet\/login.coba?_gl=1*c4lctw*_gcl_au*MTkzMzM5MjExNC4xNzM1OTQ4NDc0*_ga*MTc1ODY2MzQ3OS4xNzM1OTQ4NDcy*_ga_G6H5B2R1FL*MTczNjAzMDA2MS4yLjEuMTczNjAzMTc5OC41Ni4wLjA.\" target=\"_blank\" rel=\"noreferrer noopener\">Please schedule an appointment<\/a> before going there in person.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Services offered<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/311-online-services\/oaths\/\">Oaths\u202f:<\/a> solemn affirmation (affidavit), certificate of life and residence, form PPTC 132 \u2013 Declaration in lieu of guarantor (available at Passport Canada points of service), forms issued by the City of Laval for a partial tax exemption, certificate of accommodation (letter of invitation)\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/permits-finder\/find-permit\/cabane-peche-glace\/\">Ice fishing shack permit<\/a>\u00a0<\/li>\n\n\n\n<li>Sale of City of Laval flags\u00a0\u00a0<\/li>\n\n\n\n<li>Sale of\u202f<a href=\"https:\/\/qa.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/deneigeur-prive\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/deneigeur-prive\/\">snow removal permits\u00a0<\/a>\u00a0<\/li>\n\n\n\n<li>Sale of <a href=\"https:\/\/qa.laval.vortexdev.com\/en\/permits-finder\/find-permit\/permis-medaille-animaux\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/permis-medaille-animaux\/\">dog and cat permits\u00a0<\/a>\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/permits-finder\/find-permit\/vignette-stationnement\/\">Parking stickers<\/a>. Also available by postal mail.\u00a0\u00a0<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"strongtaxes-strongnbsp\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\"><strong>Taxes<\/strong>&nbsp;<\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p class=\"wp-block-paragraph\">Without an appointment<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours<\/strong>\u00a0<br>Monday to Friday: 8:15 a.m. to 5:15 p.m.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\">Closed on public holidays<\/a>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Services offered<\/strong>\u00a0<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Information on \u202f<a href=\"https:\/\/qa.laval.vortexdev.com\/en\/taxes-property-evaluation\/municipal-taxes\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/taxes-property-evaluation\/municipal-taxes\/\">municipal taxes\u00a0<\/a>\u00a0<\/li>\n\n\n\n<li>Payment of municipal taxes\u00a0<\/li>\n\n\n\n<li>Payment of <a href=\"https:\/\/www.ville.laval.qc.ca\/constats\/\" target=\"_blank\" rel=\"noreferrer noopener\">statements<\/a> of offence before the payment deadline. Also offered\u202f<a href=\"https:\/\/www.ville.laval.qc.ca\/constats\/\" target=\"_blank\" rel=\"noreferrer noopener\">online\u200b<\/a>.<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n\n\n\n<section class=\"wp-block-vortex-blocks-accordion-item accordion ac\" id=\"strongstrongurban-planning-strong-strong\"><div class=\"accordion__accordion\"><button class=\"accordion__header-row accordion-toggle ac-header ac-trigger\"><p class=\"accordion__header__title\"><strong><strong>Urban planning<\/strong><\/strong><\/p><span class=\"accordion__header__icon\" role=\"presentation\"><span class=\"plus\"><\/span><\/span><\/button><div class=\"accordion__sub-rows wysiwyg ac-panel\" role=\"region\">\n<p class=\"wp-block-paragraph\">Please <a href=\"https:\/\/inscriptions.laval.ca\/CapNet\/login.coba?_gl=1*1t3rth*_gcl_au*MTkzMzM5MjExNC4xNzM1OTQ4NDc0*_ga*MTc1ODY2MzQ3OS4xNzM1OTQ4NDcy*_ga_G6H5B2R1FL*MTczNjAzMDA2MS4yLjEuMTczNjAzNDQ2OS41NC4wLjA.\" target=\"_blank\" rel=\"noreferrer noopener\">schedule an appointment<\/a> before going there in person.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours of the information counter<br><\/strong>Monday to Friday: 8:15 a.m. to 5:30 p.m.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/organisation-municipale\/administration-municipale\/services-municipaux\/horaire-services-municipaux-jours-feries\/\">Closed on public holidays<\/a>\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Opening hours of the permit and payment counter<\/strong>\u00a0<br>Monday to Friday: 8:15 a.m. to noon and 1 p.m. to 5:15 p.m.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/municipal-organization\/municipal-administration\/municipal-services\/holiday-municipal-services-schedule\/\">Closed on public holidays<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Services offered<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Conversion of buildings into condominiums\u00a0<\/li>\n\n\n\n<li>Application for a permit.\u202f<a href=\"https:\/\/www.ville.laval.qc.ca\/apex\/f?p=605:13:161226897714:::::\" data-type=\"link\" data-id=\"https:\/\/www.ville.laval.qc.ca\/apex\/f?p=605:13:161226897714:::::\" target=\"_blank\" rel=\"noreferrer noopener\">Electronic transmission offered<\/a>.\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/land-use-planning\/urban-planning-code-discretionary-tools\/minor-exemptions\/\" data-type=\"page\" data-id=\"2739\">Minor exemptions<\/a><\/li>\n\n\n\n<li>Permit to carry out work on sewer and water service connections, and driveways.<\/li>\n\n\n\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/land-use-planning\/urban-planning-code-discretionary-tools\/site-planning-architectural-plan\/\" data-type=\"page\" data-id=\"2819\">Site Planning and Architectural Integration Plan (SPAIP)<\/a><\/li>\n\n\n\n<li>Construction options on a lot\u00a0<\/li>\n\n\n\n<li><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/permits-finder\/find-permit\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/reglements-permis\/trouver-mon-permis\/\">Permits and certificates<\/a>\u00a0<\/li>\n\n\n\n<li>Information on the availability of the sewer and water supply system in front of a property<\/li>\n\n\n\n<li>Types of environments (zoning)<\/li>\n<\/ul>\n<\/div><\/div><\/section>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Elected officials<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Contact the <a href=\"https:\/\/qa.laval.vortexdev.com\/vie-democratique\/hotel-de-ville-personnes-elues\/membres-conseil-municipal\/maire-de-laval\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/vie-democratique\/hotel-de-ville-personnes-elues\/membres-conseil-municipal\/maire-de-laval\/\">mayor<\/a> and <a href=\"https:\/\/qa.laval.vortexdev.com\/en\/democratic-life\/town-hall-elected-officials\/municipal-council-members\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/democratic-life\/town-hall-elected-officials\/municipal-council-members\/\">city council<\/a> members.\u00a0\u00a0<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Emergency\u00a0\u00a0<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">In case of danger, please contact 911.\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/police\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/police\/\">Service de police de Laval<\/a>\u00a0<br><a href=\"https:\/\/qa.laval.vortexdev.com\/en\/firefighter\/\" data-type=\"link\" data-id=\"https:\/\/qa.laval.vortexdev.com\/en\/firefighter\/\">Service de s\u00e9curit\u00e9 incendie de Laval<\/a><\/p>\n\n<\/div>\n\n\n<div class=\"sticky-section-sidebar\"\n>\n   <div class=\"sticky-section-sidebar__inner\">\n     \n\n<p class=\"wp-block-paragraph\"><\/p>\n\n   <\/div>\n<\/div>\n\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":23,"featured_media":0,"parent":5429,"menu_order":52,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"advgb_blocks_editor_width":"","advgb_blocks_columns_visual_guide":"","footnotes":""},"class_list":["post-26514","page","type-page","status-publish","hentry"],"pp_statuses_selecting_workflow":false,"pp_workflow_action":"current","pp_status_selection":"publish","acf":[],"coauthors":[],"author_meta":{"author_link":"https:\/\/qa.laval.vortexdev.com\/en\/author\/mar-longprelaval-ca\/","display_name":"mar.longpre@laval.ca"},"relative_dates":{"created":"Posted 2 years ago","modified":"Updated 1 year ago"},"absolute_dates":{"created":"Posted on January 15, 2025","modified":"Updated on May 26, 2025"},"absolute_dates_time":{"created":"Posted on January 15, 2025 1:08 pm","modified":"Updated on May 26, 2025 4:17 pm"},"featured_img_caption":"","featured_img":false,"series_order":"","publishpress_future_action":{"enabled":false,"date":"2026-09-22 20:52:18","action":"change-status","newStatus":"draft","terms":[],"taxonomy":"translation_priority","extraData":[]},"publishpress_future_workflow_manual_trigger":{"enabledWorkflows":[]},"_links":{"self":[{"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/26514","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/users\/23"}],"replies":[{"embeddable":true,"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/comments?post=26514"}],"version-history":[{"count":7,"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/26514\/revisions"}],"predecessor-version":[{"id":70945,"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/26514\/revisions\/70945"}],"up":[{"embeddable":true,"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/pages\/5429"}],"wp:attachment":[{"href":"https:\/\/qa.laval.vortexdev.com\/en\/wp-json\/wp\/v2\/media?parent=26514"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}